Return Materiel Authorization (RMA) Policies

1. RMA authorization number must be obtained from us prior to returning any product.
2. It is mandatory to return RMA product(s) together with the followings:
   1. A fully completed RMA Request Form with provided RMA number.
   2. Proof of purchase (a clear copy of the original invoice) must be included.
   3. All returned product(s) are marked with specific problem(s) on a masking tape.
   4. Please do not ship back accessories (i.e. cables, manuals, etc.) unless you are returning goods for a pre-authorized Credit or DOA.
   Failure in fulfilling above said requirements and/or without specifying problem(s) of the returned product(s) will result in the product(s) being returned to sender freight collect plus a handling charge of $30.00.
3. All RMA shipments to SystexComm must be pre-paid, with the RMA number clearly marked on the label / box.
   • Collect shipments will not be accepted.
   • SystexComm is not responsible for any loss / damage in transit.
4. If point 1 to 3 is not fulfilled, SystexComm will not process the RMA and will return the RMA product(s) to the customers COLLECT.
5. SystexComm will return the repaired/replaced product(s) to customers using ground service at our own expense if the RMA product(s) was shipped to us. If the RMA product was dropped off, customers will have to pick up the repaired/replaced product(s).
6. When making inquiries, always refer to your RMA number.
7. All RMA product(s) will be replaced or repaired at our discretion within the terms and limits of the manufacturer's warranty.
8. Improper packaging, physical damage or alternation of serial numbers will void all warranties.
9. Under no circumstances will SystexComm cross-ship RMA.

Procedure

1. Please obtain the RMA authorization number by contacting our Service prior to returning any product with all available information for us to contact:
   1. company name
   2. company address
   3. phone number, and fax number
   4. e-mail address
   5. product number(s)
   6. Please specify each problem of the product(s) as precise as possible. It is essential to speed up the process.
2. Our Service will issue a RMA number to you by email
3. A RMA number is not a proof of receipt.

DOA (Dead On Arrival) Policy

All DOA products must be received by SystexComm within 14 days after the date of our invoice. One to one replacement or credit will be authorized. DOA returns are subject to the RMA Policy & Procedures. Any physical damage found on product(s) will not be considered as DOA.

Return for Credit Policy

1. This policy extends for a period of 7 days from the date of our invoice. All products requested and authorized as Return for credit must be received by SystexComm within the first 15 days of original purchase date, not the authorization issue date. There is no refund of credit for specials order items.
2. Return for Credit will only be accepted when the item(s) is in "NEW" and re-sellable condition. If the product(s) shows signs of use, it may not be returned.
3. Credits can be applied towards future purchases only. NO REFUND. All credits remain in effect for 1 year.
4. All products Return For Credit are subject to the RMA Policy & Procedures.
5. All returns must be in their original shipping cartons with original packing materials. They must contain all manuals, cables and accessories.
6. Credit will be final only after receipt of the returned products and approval.
7. SystexComm reserves the right to refuse any request to issue credit for returned products.
8. Collect shipments will not be accepted.

Please contact us for more technical support for your problem or question.